Returns and refunds

Effective September 11, 2026.

Canoogles uses a staff-approved return process. Email support@shopcanoogles.com before mailing any item.

Return window

Request approval within 30 calendar days after carrier-recorded delivery. After approval, mail the return within 10 calendar days. Include the order number, purchaser email, item, reason, and whether you prefer a refund or exchange.

Return condition

Preference returns must be unused, unwashed, clean, free of stains, odor, pet hair, and damage, and have any supplied tags attached. Include original product packaging where practical. Books must be unmarked and in resaleable condition. These conditions do not limit rights that apply to a wrong, damaged, or defective item.

Return postage and original shipping

The customer pays tracked return postage for a preference return. If Canoogles offers a prepaid label, we will disclose its exact cost before you accept it and deduct only that agreed amount from the refund. Canoogles does not charge a restocking fee or deduct merchant payment-processing fees. Original outbound shipping is not refundable on a preference return. We cover required return and replacement shipping for a wrong, damaged, or defective item. If our error makes the entire order wrong or unusable, we also refund the original outbound shipping.

Refund amount

We refund the amount actually paid for the returned item using the discount allocation recorded on the order, less only an agreed prepaid-label deduction. We do not reprice items you keep after a partial return. Taxes are adjusted through the order refund as applicable.

Inspection and timing

Approved returns are sent to Canoogles Returns c/o Texas Fowlers, 5130 Franz Rd, Suite 400, Katy, TX 77493. We inspect the return and issue an eligible refund to the original payment method within five business days after it is received. We will notify you of any documented eligibility problem within the same period. When no return is required, we issue an approved refund within five business days after approval. Your bank or payment provider may need additional time to post an issued refund.

Exchanges

Exchanges are staff-assisted and subject to stock. For a like-for-like character exchange with the same regular price, we maintain the original effective item price. We will disclose any genuine merchandise balance and applicable customer-paid return or replacement shipping before acceptance. Exchange inventory is not reserved in advance, and preference exchanges are not shipped before the return is processed. If you need another item sooner, you may place a separate new order and receive the eligible returned-item refund after inspection.

Wrong, damaged, or defective items

Contact support promptly and provide available photos of the item, packaging, shipping label, and damage. Keep the item and packaging until we confirm whether a return is needed. Canoogles will provide any required return label and offer a no-cost replacement, subject to stock, or a refund. A request for prompt notice or photos does not waive applicable legal rights.

Cancellation, delivery, and lost-package terms are in the Shipping policy.